Effective Date: August 19th, 2025
Last Updated: August 19th, 2025
At Derby Club, we take pride in the quality of our products and want you to be satisfied with your purchase. However, all sales are final. Please read our policy carefully before completing your order.
No Returns or Exchanges
- We do not accept returns, exchanges, or cancellations once an order has been placed.
- All products are sold as-is and cannot be returned for a refund.
Damaged or Defective Items
We take great care in packing and shipping your items. If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@derbyclub.shop
To resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If your claim is approved, we will provide a replacement or store credit, at our discretion.
Non-Returnable Items
For clarity, the following are always non-returnable:
- Gift cards
- Discounted or sale items
- Items damaged due to customer misuse, neglect, or normal wear and tear
Order Issues & Customer Responsibility
- Please double-check your shipping address and order details before completing your purchase.
- We are not responsible for incorrect addresses or unclaimed packages.Once an order has been shipped, it cannot be canceled.
Changes to This Policy
Derby Club reserves the right to update or modify this policy at any time without prior notice. Please check our website or contact Customer Service for the most up-to-date information.
By making a purchase with Derby Club, you acknowledge and agree to abide by the terms of this policy. "ALL SALES FINAL" is clearly displayed on every product page to ensure visibility and transparency of this policy.
Contact Us
If you have questions about your order or this policy, reach out to us:
📧 Email: info@derbyclub.shop
📍 Address: PO Box 9401 Schenectady, NY 12309
