Refund policy

Effective Date: August 19th, 2025
Last Updated: June 24th, 2026

At Derby Club, we take pride in the quality of our products and want you to be satisfied with your purchase. Please read our policy carefully before completing your order.

All Sales Are Final (Except Apparel Exchanges)

All purchases made through Derby Club are considered final. We do not accept returns, refunds, or cancellations once an order has been placed. However, we do offer a limited exchange option on T-shirts under the conditions outlined below.

T-Shirt Exchanges

If you need a different size or color, contact us within 7 days of receiving your order. Exchanges are subject to the following conditions:

  • The item must be unworn, unwashed, and in its original packaging with tags attached.
  • A valid proof of purchase (order number) is required.
  • Exchanges are limited to size or color changes of the same item. If your requested size or color is unavailable, store credit will be issued at our discretion.
  • Limited to one exchange per order.
  • Sale, clearance, or discounted T-shirts are not eligible for exchange.
  • Items showing any signs of wear, washing, damage, stains, odors, or alteration will not be accepted.

Exchange Process:

  1. Email info@derbyclub.shop within 7 days of delivery with your order number and the size/color you'd like instead.
  2. Once approved, we'll send instructions on where to send your item.
  3. You're responsible for return shipping costs unless the exchange is due to an error on our part.
  4. We recommend a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.
  5. Once we receive and inspect the item, we'll ship your replacement.

No Returns or Exchanges on Hats

Hats remain all sales final. We do not accept returns, exchanges, or cancellations on hat purchases for any reason, including size, fit, or change of mind.

Damaged or Defective Items

We take great care in packing and shipping your items. If your product — hat or T-shirt — arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@derbyclub.shop.

To resolve the issue quickly, please provide:

  1. Your order number
  2. A description of the issue
  3. Clear photos of the item and packaging

If your claim is approved, we will provide a replacement or store credit, at our discretion.

Non-Returnable Items

For clarity, the following are always non-returnable and non-exchangeable:

  • Gift cards
  • Discounted or sale items
  • Items damaged due to customer misuse, neglect, or normal wear and tear

Order Issues & Customer Responsibility

  • Please double-check your shipping address and order details before completing your purchase.
  • We are not responsible for incorrect addresses or unclaimed packages.
  • Once an order has been shipped, it cannot be canceled.

Changes to This Policy

Derby Club reserves the right to update or modify this policy at any time without prior notice. Please check our website or contact Customer Service for the most up-to-date information.

By making a purchase with Derby Club, you acknowledge and agree to abide by the terms of this policy. "ALL SALES FINAL" is clearly displayed on every product page to ensure visibility and transparency of this policy, with T-shirt exchange terms noted on applicable product pages.

Contact Us

If you have questions about your order or this policy, reach out to us:
📧 Email: info@derbyclub.shop
📍 Address: PO Box 9401 Schenectady, NY 12309